|
|
|
 |
Buy with Confidence
We want you to be totally satisfied with every purchase you make from us here at the Pebble Blue Design Company. We aim to offer you high quality products at competitive prices.
The Pebble Blue Design Company is committed to providing the best possible service to all our customers and we want you to be satisfied with the service you receive. If you are happy with the service you received, tell your friends. If, for any reason, you are unhappy, then please do contact us straight away so we can help.
You can contact us by email at: info@PebbleBluedesign.co.uk or phone us on: 07811 320 317
What are our terms and conditions of sale?
As a quality UK internet based business, we comply with all UK Trading Standards and the Distance Selling Regulations 2000 to ensure that, in addition to your statutory rights, you are protected as a consumer.
Our aim is always that, as our customer, you are totally happy with our product and service and detailed below is the support and help we provide as well as some explanations of the key regulations we comply with.
What do the Distance Selling Regulations mean for you as our customer?
The key features of the regulations are:
- The consumer must be given clear information about the goods or services offered before you buy;
- After making a purchase using our secure online payment system, the consumer must be given written confirmation. This is done for you with our automated order confirmation which is sent to you by email.
- The consumer has a cooling off period of 7 working days. (At the Pebble Blue Design Company, we try and take quality photographs of all our goods to let you see as accurately as possible what you are purchasing. However, we appreciate that we are “on line” as opposed to a high street retail outlet. We sincerely hope you are delighted with our products when they arrive and that they live up to your expectations. However, should you wish to return them for any reason within the 7 day period, please email us (cancellations cannot be accepted by phone) and provided that they are returned unused and undamaged, we will refund your money in full within 30 working days (working days exclude weekends and public holidays). This refund will normally mean re-crediting your credit card if that was the method of payment used. Please note that if you paid a separate charge for delivery, we will also refund this charge to you.
- The only exception to the 7 day cooling off period is if we have produced a one off piece personalised especially to your requirements.
How do I pay for my goods?
Our prices are in UK £GBP sterling. We accept credit cards and UK Debit Cards.
We also accept personal cheques in UK £sterling with cheque guarantee card numbers on the reverse.
With personal cheques, please note that we do not despatch goods until the cheque has cleared.
Cheques should be made payable to:
The Pebble Blue Design Company
What Credit and Debit Cards can we accept?
We can accept Visa, Maestro, Mastercard, Delta and Solo.
Unfortunately, we are currently unable to accept American Express or Discover.
Is Our On Line Credit Card Payment System "PROTX" secure?
Yes, PROTX our payment processor company is approved by the major UK banks and is owned by the Lloyds TSB group.
All account information is transacted on an industry standard secure (128 bit SSL) web page. The data transmission of your information is in an encrypted format. We also use the Royal Bank of Scotland Streamline merchant facility.
How do I reassure myself that the online payment system is secure?
Look out for the “padlock”  symbol usually at the bottom right hand corner of your screen.
Note that the padlock only applies at the point of the credit card data transaction.
Also the browser web address should change from http:// to https://.
Do we sell to customers outwith the UK?
At the moment, we only sell to customers within the UK. However, we hope that as our business develops we will be able to trade globally.
Is our site retail only, or does it also offer wholesale pricing?
We are mainly a retail site, however our range of handmade designer jewellery is sold into quality retail outlets and we therefore offer trade prices to quality boutiques and retailers.
Terms and conditions offered to our trade customers are detailed on our Trade Page.
All products also available at wholesale prices to trade customers are clearly marked with a T at the end of the product reference code.
What about limited stock or one off items?
Some of our items are one off, very special and unique. These are therefore sold on a strictly first come, first served basis. Once you have ordered and paid for the goods, our site is updated automatically to reflect the fact that the goods have been sold and will also, in the event of limited stock items, let you know how many of these items we have remaining.
Some of your popular items are quickly sold, how do I know when they will be re-ordered and available again?
Some of our items do sell very quickly, almost as soon as they come in. If this is the case, we will give you as clear an indication as possible when we expect a new delivery. Our stock will change and develop all the time; so many unique pieces will be replaced by different pieces but of the same quality.
Special Orders
If there is something that you are looking for and it is not listed within our product catalogue, then please do email us at: info@PebbleBluedesign.co.uk. If we don’t currently stock it, we may be able to order it in for you.
We want our business to develop in line with customer feedback and our product range to reflect what our customers like. Full payment is required at the time that you place a special order.
Delivery, Pricing and Returns
Please refer to our "Shipping and Returns" section.
How do I order online?
Go to the Catalogue page, select the Category and then the Product of your choice, then tick from any options given, select the quantity required, click on the “Buy” button beside picture of the product. The item will then be added to your Shopping Basket.
You will then be able to change the quantity or delete the item and continue shopping. The products in your basket are on display in the "View Basket" box at the top right of your screen as you continue to browse.
You can add or delete products from your basket at any time.
When you go to proceed to the Checkout, if you have not already registered with us, you will be given the opportunity to do so. Any products already selected, will remain in your basket until you register, or leave the site.
When you come to check out select the appropriate Continue button. You will then be transferred to the secure system for your credit/debit card transaction.
Our ordering process also gives you the opportunity to check your order and correct any errors before confirming it.
What happens after I have placed my order on line?
You should receive an auto-generated e-mail confirmation of your order. If you do not receive this, please email us at: info@PebbleBluedesign.co.uk and we will check this out for you.
Descriptions of Our Products
All our products are pictured in full colour. We have tried to ensure that the photographs match the appearance of the products as accurately as possible. However, there may be slight variations in colour. Where the item is larger than real life to show you detail we will let you know this within the product catalogue.
Sizes and measurements are approximate but we do try to make them as accurate as possible for you.
Galvanized, plated, metallic, silver lined and inside lined colours may fade over time if placed in direct sunlight or if they are exposed to water.
Our range of handmade jewellery will clearly state where the product is made with real semi-precious stones, hallmarked sterling silver (STS), containing solid silver wire but not hallmarked due to under the 7.78gram weight required by the Assay Office, freshwater pearls, Murano glass, Dichroic glass, or Swarovski crystals.
Other references to “’amethyst”, “ gold”, “silver”, “topaz” etc. will only be descriptive of the colour, i.e. the products will not actually be made of e.g. gold but merely gold is descriptive of the colour.
What about Nickel regulations?
Euro Nickel Directives EN1810, EN1811, EN12472.
The directive states that products intended to come into direct prolonged contact with the skin must not release nickel at a rate exceeding 0.5 micrograms per square cm per week, for a period of at least 2 years of normal use.
The majority of our beads and products will comply with the EC Nickel Directives. Any that do contain higher levels of Nickel will be clearly marked.
Copyright of our designs, products and images
The Pebble Blue Design Company supports ACID (Anti Copying in Design) and all copyright, design rights and intellectual property rights existing in our designs
and products and in the images, text and design of this website / marketing material are and will remain the property of The Pebble Blue Design Company.
Any infringement of these rights will be pursued vigorously.
Taking Care of your Handmade Jewellery
Some of our handmade designer jewellery is made with wire which is necessarily delicate and fine to achieve the look. We do advise that these items are handled with care and that any magnetic clasps are eased apart carefully rather than simply removed by pulling apart to avoid any damage to your special piece.
How to contact us …
If we can be of any help, please email us at: info@PebbleBluedesign.co.uk
OR
Telephone us on: 07811 320 317.
Emails from our customers are monitored every day to ensure we maintain fast customer response times.
We hope this section of our website has been clear and helpful. Please click on the relevant links on the navigation bar to go direct to the section of the site you wish to use.
|
|
|
|
|
Languages |
 |
|
